United States Postal Service

I would like to sincerely apologize for my previous review on post office website. That review was written based on an online inquiry and was not related to my local post office. I deeply regret any misunderstanding it may have caused. Today, I visited my local post office regarding some missing mail pieces, and I was extremely impressed with the level of professionalism, kindness, and assistance I received. The staff were friendly, courteous, and efficient in addressing my concern, and I truly appreciate their efforts in working to resolve the issue. A special thank you to Ruth, who was exceptionally friendly, professional, polite, and knowledgeable. I’m grateful to her and to everyone at my local post office — including my carrier — for their hard work and dedication. Once again, I apologize for any confusion my previous review may have caused. My earlier comments were strictly about my online inquiry and not a reflection of my local post office, which has always provided outstanding service. Thank you all for your professionalism and excellent customer care.

Not delivering packages and making up untrue reasons for non delivery. Need to get their act together, I was home no deliver attempted, said they couldn’t access property I live on a residential street, no gates, no fences nothing but a driveway and a front door two regular cars in the driveway. Please explain why you couldn’t access the house. Nothing blocking access. And you cannot get through to anyone to understand what the problem is.

Always a positive experience! Everyone at the location is so friendly and helpful. Makes me glad we have such a wonderful post office staff in New castle. Keep up the good work.

Nicole is wonderful! She went above and beyond expectations for a package that was delayed. Many thanks! 🙏 Ashley

I'm extremely frustrated with the consistent delivery issues I've experienced with USPS in New Castle, CO 81647. Despite multiple orders, they refuse to deliver packages to my mailbox, parcel, or residence, instead requiring pickup at the post office. Upon arrival, we're told the package is 'on route' and not yet available. By the end of the day, the package is still not delivered, and we're advised to pick it up. However, when we arrive at the post office, the package is nowhere to be found. The staff claims they'll contact the driver and get back to us, but this leads to a cycle of unfulfilled promises. Eventually, they suggest filing a claim for a missing package, despite it being scanned as 'arrived.' The packages in question are small, biscuit-can-sized containers holding worms for our orders. It's absurd that drivers refuse to deliver such a small package to our mailbox. I believe USPS is not being truthful with merchants, claiming we never picked up packages when, in fact, they refused to deliver them. The lack of accountability and customer care is alarming, particularly given the long tenure of the staff. The ongoing issue seems to have no solution, and I'm fed up with the runaround. I'm sharing my experience in the hopes that someone will take notice and take action to address this problem.

Can't believe the negative reviews for our PO in New Castle. Linda is a saint, and I could not do her job. And yes, they smile if you smile and are kind to them. Imagine doing what postal workers do on the daily. No thank you. THANK YOU LINDA AND TEAM!

Visiting yesterday to buy postage stamps was a mistake. The lady was so unhappy and stressed out it was obvious she needs a new line of work. Why be so unhappy with a job your arms flail about and loudly about a customer there to buy stamps. Never again will I enter there. Go to Silt office from now on.

Very nice job on keeping your Post Office looking great. The people here work had and do a great job. Keep up the good work.