Office Depot

Complaint on Maria (manager)Regarding Print Service Refusal Store# 270 Dear Office Depot Management, I’m writing to formally express my frustration with an experience I had at your 1515 Skyland E location on June 3,25. I came in to have some items printed and was initially being assisted by an employee. However, mid-process, she walked away to help 2 other customers who had arrived after me — without explanation or follow-up. When I asked for help again, the employee ultimately refused to complete my printing job and left me standing there without my order. Ignored me several times when asking for a manager and her name! Being in there so early waiting 30mins to be DISRESPECTED, inconvenienced, wasted time, and more expensive fees elsewhere! This was extremely unprofessional and disappointing. I value good customer service and expected better from your team. I would appreciate it if this issue could be looked into, and I’d like to know how Office Depot plans to address situations like this in the future. Please let me know how I can proceed with getting my items printed or if I should take my business elsewhere. Ive called the last 2days which Maria has put me on hold so long waiting for an imaginary manager til the line disconnected!

Wasn’t greeted until checkout. Associates were never engaged with customers. Items were in stock but shelves and displays were in a disarray. Typical big box company.

I was followed in the Store. I guess the Store Manager Jeremy had his Employee follow me throughout the Store all the way to the Checkout. I’m glad that I used all my reward points so I don’t ever have to shop in there again. Plus I caught him flipping me off when I left the Store. Very rude & disrespectful

Really strange, just bizarre place... I walk into a nearly empty store up to the cash register and neither of the employees at the register acknowledge me. I stood at the register, and after about 10 minutes of radio silence they both walked away, as a line of customers started accumulating behind me. Now I am here, writing this review, as I'm about to head out and go to Walmart instead... Really just a bizarre society we have become.

This Tuscaloosa Office Depot store is the best one ever. The employees at this store are very, very helpful.

Sent an expensive item back through FedEx from this store. Package was never picked up as of last night. Called today they claim they do not have my package for return. GM and manager failed to callback. FedEx tracking system states no package was picked up. Now I have to file a police report. Fully documented now this store chooses not to assist and or answer questions

Absolutely the worst customer service. The woman named Rose, not sure if she is a manager, but just rude as heck, and has no customer services skills. Should not be in a customer facing role. Furthermore, wanted to buy a desk that was unassembled and in a box. They only had an assembled one. We had to carry it to the front of the store and then tell us there is a$90 assembly fee even though we don’t want it assembled and we don’t have an option. AND, it was a $200 desk. $90 assembly for a $200 desk. Absolutely absurd.

Absolutely the worse customer service. Print and Copy is terrible. You have to wait for service forever nobody asks what you need or how they can help. One manager has a brain everyone else just collecting a paycheck don’t have a clue. They no longer will print copies for you if you email it directly to them. The self service printers are difficult , broken and asking for help half the workers are unsure how to use them. Was spending well over $100 on just color copies and left with none I’ll take my business to someone else that appreciates it and can actually offer help and services.